PAYMENTS:


How do I make my payments ?
You have multiple payment options:
- All credit and debit cards
- Paypal

Are there any hidden charges when I make a payment?
No, there are no hidden charges. All listed prices are inclusive of all taxes. We provide free shipping on all orders.

RETURNS & REPLACEMENTS:
What is the procedure after replacement has been placed?

If a replacement has been requested, then we will send you an email explaining the complete process. It will be initiated after we receive the original item from you.

When are returns acceptable?
CCK will provide a refund or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listen below.

Delayed delivery of the product
In case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 14 working days. (CCK is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).

Wrong product received.

Damaged product received.

In such cases, we require that

Items should not be installed or used.

All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.

CANCELLATIONS:
How do I cancel my order?

You can cancel your order by filling out this simple form HERE, before the item has been dispatched.

If the item has not been delivered, you may cancel the order by refusing delivery.

Your refund process will be initiated after we receive the original product from the courier.

How long will it take to complete the cancellation request?
It usually takes 2 working days to cancel an order. You will be notified about the cancellation by call or e-mail. If the item has already been dispatched, it will take around 7 working days for the cancellation and refund process to complete, once the product is returned to our warehouse.

SHIPPING:
What are the delivery charges?
There are no shipping charges for any orders at CCK Official Store.

Why does the delivery date does not match with the delivery timeline?
We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.

Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.

What is the estimated delivery time?
Please allow 7 to 10 business days for your order to arrive.

We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.

Why does the estimated delivery time vary for different items?
Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver to your location. Please allow 7 to 10 business days for your order to arrive.

How to track your order?
A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting our Official Store and clicking on "Track your order" This will tell you the approximate delivery time of your order and the current shipping status.

What if the item is damaged or you want a replacement?
If your order arrives visibly damaged, please contact CCK Customer Service immediately. You can reach out to us at cck.com.hk with your order ID and images of the product. CCK will dispatch a replacement or initiate a refund immediately.

If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at cck.com.hk, mentioning your order ID. CCK will dispatch a replacement or initiate a refund immediately.

Payment Way

Buy now with PayPal

Product Verification:

aftersales@bluedio.com